Política de reembolso

We have a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at office@ausheglobal.com. Returns must be sent to the following address: [ Quadra ARSE 41, Alameda 01, QR 07, Lote 21, Plano Diretor Sul, Brazil].

If your return is accepted, we will provide a shipping label along with instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the issue and resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (food, flowers, or plants)
Custom or personalized products (special orders or customized items)
Personal care items (beauty products)
Hazardous materials, flammable liquids, or gases

Please contact us if you are unsure about your specific item.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item for a refund and, once the return is approved, place a separate order for the new item.

EU 14-Day Cooling-Off Period

If the item is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, the item must be in the same condition as when you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you if the refund is approved or not. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since the approval of your return, please contact us at office@ausheglobal.com.